Return & Exchanges
Return and Exchange Policy
Customers may request a return or exchange within 14 days of receiving their product(s). Refunds will be issued using the same payment method as the original transaction.
Important Notes:
- Items marked as “Final Sale” cannot be returned or exchanged.
- Sale and promotional items follow our standard return/exchange policy.
Order Cancellation
We accept cancellations before the product is processed for shipping. If the order is canceled before this stage, a full refund will be provided.
Once the product has been shipped, we regret that cancellations cannot be accommodated.
Return/Exchange Conditions
To be eligible for a return or exchange, please ensure the following:
- Items must be in their original condition: unworn, unwashed, unaltered, and with all original tags attached.
- The original packaging, including boxes, must be intact.
- All items must be returned in a single package.
- Returns/exchanges must be shipped using the same service as the original delivery.
- Returns/exchanges must originate from the same country to which the order was delivered.
Non-Returnable Items:
- Customized products.
- Underwear briefs, certain jewelry, makeup, and skincare products (due to hygiene reasons).
- Swimwear briefs and swimsuits without an intact sanitary liner strip.
Return/Exchange Costs:
- Customers are responsible for return shipping and any associated import fees.
- Faulty items can be returned at no additional cost.
Please Note:
We reserve the right to reject returns or exchanges if:
- Items show signs of wear, use, or alteration.
- The return does not meet the outlined conditions.
If your return is rejected, we will notify you, and you may choose to have the product sent back to you at your expense.
How to Return an Item or Order
Step 1: Contact our Customer Service team with the following details:
- Order number
- Proof of purchase
- Photos or videos of faulty products (if applicable)
Step 2: Place your receipt and the item(s) into the original packaging.
Step 3: Complete three copies of the Returns Pro-Forma Invoice Form and place them in the transparent envelope attached to the package. Do not seal the package until the courier verifies the shipment.
Step 4: Once the courier confirms, securely seal the package and hand it over for return shipping.
Refund Process
Refunds will be credited to the original payment method. Please note:
- Shipping costs are non-refundable.
- Allow 7-14 business days for processing once the returned package is received.
- If the return does not meet the required conditions, the package will be returned to you at your expense.
You will receive a confirmation email once your refund is issued.
Contact Us
For any questions or to initiate a return:
- Email: Niantaa@outlook.com
- WhatsApp: +852 70226638
- Customer Service Hours: Monday - Friday
(Support available in English. Responses within 24 hours.)
