Shipping Policy

What Delivery Options Do I Have?

At Nianta, we strive to deliver your orders quickly, safely, and conveniently. Here’s a breakdown of our shipping options:

In-Stock Dolls (SLE, X-SLE, Silicone X)

• North America & Europe:
  Shipped from our local warehouses (USA & Poland).
  Delivery Time: 3–10 days

These items are ready to ship and arrive quickly without delay.

Customized Dolls & Built-to-Order Products

• All custom orders are shipped directly from our Nianta factory.

• Delivery Time: 10–21 days, depending on the production queue

This applies to dolls with personalized features or made-to-order configurations.

Shipping Methods
For international orders, we work with trusted carriers like DHL and USPS to ensure your items arrive safely and on time.

Customs and Import Fees
Nianta covers all customs and import taxes. You will not face additional charges upon delivery.

Order Tracking
You will receive a tracking number by email once your order has been shipped. This allows you to track your package in real time.

Discreet and Secure Packaging
We use plain, secure packaging with no product details on the label to ensure your privacy.

Countries We Do Not Ship To
Due to logistical and regulatory restrictions, we do not ship to the following countries:
Albania, Algeria, Afghanistan, United Arab Emirates, Yemen, Oman, Azerbaijan, Egypt, Palestine, Pakistan, Bahrain, Benin, Burkina Faso, Gambia, Djibouti, Kyrgyzstan, Guinea, Guinea-Bissau, Gabon, Cameroon, Qatar, Comoros, Kuwait, Lebanon, Libya, Maldives, Malaysia, Mali, Mauritania, Bangladesh, Morocco, Mozambique, Niger, Nigeria, Sierra Leone, Senegal, Saudi Arabia, Sudan, Somalia, Tunisia, Turkey, Brunei, Uganda, Syria, Iraq, Iran, Indonesia, Jordan, Chad, Turkmenistan, Kazakhstan, Uzbekistan, Suriname, Côte d'Ivoire, Guyana, Tajikistan, Togo.